Dear Valued Customers, RPL TECHNOLOGY always prioritizes its customers above all. However, to enhance, streamline, and expedite the quality of customer service, it is necessary to adhere to certain policies and guidelines. We kindly request all customers to thoroughly review the following rules before purchasing computer products from RPL TECHNOLOGY. Thank you.
Warranty Guidelines:
- The warranty for products mentioned during sales is primarily provided by the manufacturer. This means the warranty service for sold products is handled by the respective brand's main company.
- Warranty services differ across brands, and their terms and conditions are detailed on their official websites. RPL TECHNOLOGY acts as a facilitator to implement the warranty policies of the respective brand manufacturers.
Manufacturer-Defined Warranty Policies:
1. RPL TECHNOLOGY follows the warranty policies provided by international, local, and Bangladesh Computer Society (BCS).
2. Warranty is a service agreement between the manufacturer/importer and the buyer, where the responsibility for repair or replacement lies with the manufacturer/importer.
3. RPL TECHNOLOGY assists customers in availing warranty services by acting as an intermediary between the buyer and the manufacturer/importer.
4. Most imported products’ warranties are processed quickly, and some products are replaced immediately upon complaint.
5. Warranty is only applicable to products where the manufacturer has announced a warranty period.
Product-Specific Warranty Information:
- Laptops usually have a 1-3 year warranty depending on the brand and model, but all laptop batteries and adapters have only a 1-year warranty.
- If a product under warranty has defects after purchase, repairs will be attempted. For certain products, replacement is provided immediately if deemed necessary.
- If the specific model of a product is unavailable, RPL TECHNOLOGY may replace it with a similar product from another brand available in stock.
- In cases where repair or replacement is impossible and the model is unavailable, the product may be replaced with a superior model after adjusting depreciation and price differences.
- Data loss or damage during product usage or RPL TECHNOLOGY’s service period will not be the company’s responsibility.
Warranty Exclusions:
- Damage caused by misuse, such as water damage, physical damage, burns, or deep scratches, will not be covered.
- Products with damaged or missing serial numbers/stickers are excluded from warranty.
- Components with fungus, rust, or deep scratches, such as motherboards, graphics cards, or RAM, are not eligible for warranty.
- BIOS password-related issues and Apple MacBook operating system removal are not covered under warranty.
- Accessories like printer cartridges, toner, drum, roller, and maintenance boxes are excluded from warranty coverage.
Warranty Claim Process:
- Customers must bring the product box during a warranty claim.
- Products under warranty must be submitted for service with an estimated turnaround time of 5-40 days or longer, depending on the availability of spare parts.
For any warranty-related inquiries or complaints, please contact us at cs@rpl.technology
Thank you for your cooperation.
RPL TECHNOLOGY
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